Refund & Cancellation Policy

Last updated: September 17, 2026

All prices on Photolaria are in US dollars (USD) and exclude VAT and other applicable local taxes; where we are required to collect them, they are added at checkout based on your billing address. Payments are processed by Stripe. A refund always returns the full amount you were charged, taxes included.

Delivery

Photolaria is a fully digital service – nothing is shipped. Your subscription activates and credits are delivered to your account instantly after payment.

14-day money-back guarantee

Every first subscription payment comes with a 14-day money-back guarantee. If Photolaria isn't for you, email [email protected] within 14 days of your first payment and we'll refund it in full, as long as you've created no more than 10 images since subscribing (edited and generated images both count).

The guarantee applies once per customer, to the first payment of your first subscription.

A refund removes what the refunded payment provided. When we refund a subscription payment, the subscription ends immediately, the credits that payment granted are removed, and the images created since that payment are deleted. Your account itself – and any images, history, and promotional credits from before that payment – is not affected. If you only want to stop paying, cancel instead: nothing is removed, and you keep your account, your gallery, and your bonus credits for as long as that promotion runs.

Renewals

Renewal payments are not refundable. Instead, you can cancel anytime – see below – and you will not be charged again.

Cancelling your subscription

You cancel yourself, anytime, from the Stripe billing portal – no emails, no questions:

  1. Open your profile – on desktop, click your avatar (the circle with your initial, top-right) and choose My profile; on mobile, tap the menu (☰, top-right) and choose My profile.
  2. In the Billing section, click Open billing portal.
  3. In the Stripe portal, choose Cancel plan (sometimes shown as "Cancel subscription") and confirm.

To change plans instead, follow the same steps and choose Update plan ("Change plan") in the Stripe portal. Upgrades apply immediately: Stripe charges a prorated amount for the rest of the current cycle, and your subscription credits are topped up in proportion to that charge (the full new allowance applies from your next renewal). Downgrades take effect at the end of your current billing cycle – you keep your current plan and its credits until then, with no mid-cycle charge, then move to the new plan at your next renewal. Plan changes affect only subscription credits – bonus and promotional credits are untouched.

  • Your plan stays fully active until the end of the period you've already paid for; after that, no further charges.
  • Promotional credits you purchased are not deleted on cancellation – they stay spendable until the expiry date stated in their offer, if any.

Promotional credit purchases

We do not sell credit packs; subscriptions are the way to get monthly credits. Occasionally we may offer a one-time promotional credit purchase to selected users.

  • A promotional purchase is refundable within 14 days of purchase if none of its credits have been spent and they have not yet expired.
  • Once any of its credits are spent, the purchase is non-refundable – generation costs are incurred immediately on our side when images are created.
  • Promotional credits may carry an expiry date, stated in the offer; expired credits are not refunded.

Headshot package

The AI headshot package is a one-time purchase – no subscription starts, and nothing recurs. It comes with a realism guarantee: if the generated headshots don't look like you, email [email protected] within 14 days of purchase and, whichever you prefer, we will either generate a new set from fresh selfies at no charge or refund the purchase in full. A refunded package's headshots are deleted; your account and anything else in it are not affected. Editing a headshot afterwards in the AI photo editor uses ordinary credits and is covered by the rules above, not by the package guarantee.

How to request a refund

Email [email protected] from your account email address and tell us which payment you'd like refunded. Refunds go back to the original payment method and typically arrive within 5–10 business days, depending on your bank.

Something went wrong?

If you were charged in error, charged twice, or a technical failure on our side consumed your credits without delivering photos, contact us – we'll make it right regardless of the rules above. (Failed generations are automatically refunded in credits.)